Technical Support

Subcontracted L2 end-user computing support for approximately 500 users across a telecommunications-sector environment.

Flexible desktop engineering support for WA IT Services covering onboarding, offboarding and device changes.

Helped minimise disruption for end users during a Microsoft 365 migration, with focused post-migration troubleshooting.

Technical support across Windows endpoints, Microsoft Entra ID and Azure-connected services for complex incident diagnosis.